Problem
Teams lose visibility when requests, incidents and customer support conversations live across scattered channels.
Solution
Lytos is being built to organize requests, support queues, tickets and follow-up workflows.
Evidence and scope
- Core scope: ticket intake, request management, support queues, assignments and follow-up workflows.
- Use cases: customer operations, internal support, service requests and incident tracking.
- Current status: in development with defined product category and operational use case.